At TWO we want you to be fully satisfied every time you purchase from us.
We offer two delivery options Royal Mail UK (Tracked & Signed) and Royal Mail International (Tracked & Signed) services so estimated delivery times for UK domestic package may take up to 1 - 3 days and Europe and worldwide 5 - 7 days to be delivered to you. The cost for the Royal Mail UK (Tracked & Signed) service will be a fixed flat rate of £4.95. However, the cost of international shipping may vary depending on the country and weight of the package. The price for shipping will be calculated at the checkout.
We aim to dispatch all our orders within 48 hours after an order has been received through our website. As soon as your order has been shipped you will receive a confirmation email outlining your order and your tracking information. However, sometimes during busy periods such as Christmas, deliveries may take longer. You can track your order via the link in your confirmation email. If you have not received your delivery within five working days (UK) or ten working days (International), please contact via email. We do not ship on weekends or bank holidays.
A signature is required on delivery for both of these services. If you are not in when a delivery attempt has been made, they will leave a card and then take your order back to the post office. Please follow the instructions on the card left by the courier to arrange redelivery or collection.
For international orders, some countries may require you to pay customs or import duty fees once the parcel has reached its destination country. The recipient of the parcel must pay these charges. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We recommend that you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please be aware that your parcel can also be delayed by customs and subsequent charges can be applied. again we will have no control over this, and cannot supply any details as to why or the durations of how long your parcel will be delayed.
If you refuse a shipment from TWO, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your product(s) refund. In the events that the return fee exceeds the amount of the product(s) plus shipping costs, the package will be abandoned and you will not receive a refund.
All items must be returned to us following the points above before a refund or replacement is issued.
Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s credit/debit card excluding shipping charges unless faulty (please see above). As previously stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all its packaging and tags.
To cancel this contract, please email email@example.com stating the reason for the return as "Purchase cancellation". Please package the relevant item safely and securely and send it to us as per the return instructions above.
This Returns policy does not affect your statutory rights as a consumer, however please ensure you have read and understood thoroughly the Returns Policy above. If you have any further questions on our Returns Policy, please email us on firstname.lastname@example.org.